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Frequently Asked Questions

HOW DO I OPEN AN ACCOUNT?

ORDERING PROCEDURES

TERMS

SHIPPING

QUICKSHIP – SHIPS NEXT DAY

RETURN POLICY

CATALOG

HOW DO I OPEN AN ACCOUNT?

Accounts can be opened for retailers in the home accent and gift industries. To open an account fax the following information to 800.998.3278 or (apply online).

  • Copy of Current Business License
  • Corresponding Resale Tax ID
  • Business Card
  • Name
  • Billing Address
  • Mailing Address
  • Business Telephone and Fax
  • Email and Web Address (if applicable)

Upon approval, your account information and website login number will be forwarded to you. For further information please call 800.397.4556.



ORDERING PROCEDURES

Our minimum opening and re-orders are $250. Orders under the $250 minimum are charged a $25 fee (with the exception of catalog orders). There are several ways to place an order:

  • WEB: Visit Leylas.com and login to place an order online
  • PHONE: Contact our Customer Service Department at 800.397.4556
    (Mon-Fri 8am to 4:30pm CST)
  • FAX: Send the order directly to the factory via fax at 800.998.3278



TERMS

We accept pre-paid checks, Visa, MasterCard and American Express. For Net 30 terms please fax, mail or (submit online) three trade references with your business banking information. Net 30 terms will only be considered on opening orders totaling $500 or more, pending credit approval. Please allow two weeks for approval.



SHIPPING

Our standard delivery time is 1-2 weeks. Leyla's will add 10% onto all prepaid orders for freight charges and will accommodate drop-ship requests for a $15 fee. Shipping to Puerto Rico, the Virgin Islands, Hawaii and Alaska needs to be quoted by Leyla's.



QUICKSHIP – SHIPS NEXT DAY

Visit Leyla’s QuickShip at Leylas.com/quickship to purchase our best selling pillows guaranteed to ship the very next day. You must be logged in to purchase QuickShip pillows online.



RETURN POLICY

When items are in original condition, Leyla's accepts authorized returns within 10 days of receipt. Before returning merchandise, please contact Customer Service for a return authorization number, which is required for all returns.

Please note that we will charge a 25% restocking fee for all returns received after the 10-day grace period. We do not accept products that have been damaged or show signs of wear and tear. Custom items are non-returnable.




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